Guest Services Manager
Listed on 2025-12-03
-
Hospitality / Hotel / Catering
Hotel Management
Overview
Guest Services Manager at Starlite Yellowstone, managed by Vista Host Management & Development Company, located in West Yellowstone, Montana. The property features 100+ rooms with modern amenities and an indoor pool, offering a welcoming stay near Yellowstone National Park.
Starlite Yellowstone is an EEO Employer - M/F/Disability/Protected Veteran Status.
POSITION TITLE
:
Guest Service Manager
REPORTS TO
:
Assistant General Manager / General Manager
LOCATION
:
West Yellowstone, MT
Employment type
:
Full-time
Salary
: $40,000.00-$45,000.00/year
Please visit our careers page to see more job opportunities.
About Starlite Yellowstone
The Starlite Yellowstone, managed by Vista Host Management & Development Company, is situated just minutes from the West Entrance of Yellowstone National Park, making it a premier choice for adventurers and nature enthusiasts. Our property offers 100+ comfortable rooms with modern amenities and an indoor pool, providing a cozy retreat after a day of exploring the natural wonders of Yellowstone. As one of the top-rated hotels in West Yellowstone, we pride ourselves on delivering warm hospitality and exceptional guest experiences.
Summary
The Guest Service Manager is a dynamic, multi-dimensional role responsible for coordinating front desk activities, managing reservations, and ensuring the complete satisfaction of all guests. This role involves handling communications across departments, managing guest requests, and supporting front-of-house operations.
Who this position is for- Thrives in a fast-paced environment, handling multiple tasks simultaneously.
- Is passionate about guest service and can lead by example, maintaining a positive and welcoming atmosphere.
- Has strong communication and leadership skills, with the ability to train, supervise, and support front desk staff.
- Enjoys problem-solving and is capable of managing guest inquiries and escalations efficiently.
- Competitive salary with opportunities for performance-based bonuses.
- Vacation / Sick / Bereavement / Holiday Pay.
- Health/Vision/Dental Insurance.
- Life / STD Insurance.
- 401k Program.
- Employee Discounts (Brand Hotels & Company Hotels).
- Free, Third-Party Employee Assistance Program (personal and professional).
- Growth opportunities within Vista Host’s portfolio of properties.
- Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key cards, guest packets, etc.).
- Train, supervise, and support front desk staff, ensuring that all front-of-house positions are covered throughout shifts.
- Recruit and train new employees to maintain a high level of guest service.
- Create, organize, and manage schedules for all front office employees.
- Assign tasks and monitor front desk performance to ensure timely, accurate customer service.
- Handle guest complaints and specific requests, providing prompt and effective resolutions.
- Troubleshoot emergencies and unexpected situations as they arise.
- Monitor office supplies and place orders as needed to maintain adequate stock levels.
- Review and respond to in-house and third-party guest reviews, ensuring feedback is addressed constructively.
- Perform other duties as assigned by management.
- Must be able to communicate effectively in English, both written and verbally.
- Must be able to stand for long periods.
- Must be able to lift up to 20 lbs.
- Previous front desk or guest service experience is preferred but not required.
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