Call Center Rep

About The Role

Do you enjoy customer service? Then join the amazing team at Glacier Bank in Bigfork, Montana. Pay range $18.20 - $23.91 per hour, DOE. Ask us about job progressions, incentive pay, Saturday pay, PTO pay, merit increases, annual bonuses, and many other perks!

Apply here:

The Customer Support Specialist will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, conducting themselves in a manner that enhances the overall efficiency and image of the bank.

• Answer incoming telephone inquiries for Glacier Bank providing prompt and extraordinary service.
• Correctly and efficiently transfer calls to outside offices and staff members.
• Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders.
• Provide customer service on ACH and ATM inquiries and disputes, online banking inquiries and resets.
• Provide statement printouts and check copy requests.
• Provide viable solutions to meet customer needs, while conforming to bank regulation and policies and providing extraordinary service.
• Refer customers to services and products such as Xpress phone, online banking, e-statements, ODP’s.
• Demonstrate basic knowledge of bank products such as checking, savings, money market, CDs, online banking, VISA check cards; and lending products such as consumer/HELOC/mortgage products. Promote Tell-A-Friend.
• Properly use Jack Henry System as well as other supporting systems.
• Understand basic compliance and regulatory issues – i.e. certain regs (E, CC).
• Meet average daily call processing standards within the department.

• Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listen to and ask about customer needs.
• Participate in required training, staff meetings, and lobby displays.
• Participate in community service and bank-sponsored activities that support Glacier Bank’s mission and values.
• Provide superior internal and external customer service: demonstrate self‑governance, courtesy and respect toward all customers.
• Complete required bank training courses within assigned time frame.
• Comply with all company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned online training courses and achieve a passing score by the due date.
• Represent Glacier Bank in a professional manner, maintain a professional image, confidentiality, a positive “can‑do” attitude, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Consistently maintain regular and reliable attendance.
• Perform additional duties as requested or assigned.

• High degree of attention to detail and excellent organizational skills for a fast‑paced environment.
• Ability to prioritize and organize a heavy workload and demonstrate effective time‑management skills.
• Work professionally and consistently demonstrate courtesy, customer service, and tact in a fast‑paced, deadline‑oriented environment.
• Work quickly and accurately, perform under pressure, meet multiple competing deadlines, and make decisions based on regulation, company policy, knowledge, and experience.
• Work both independently and in a team environment.
• Understand and follow complex written and oral instructions.
• Communicate effectively verbally and in writing.
• Basic computer skills with working knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Customer service and sales experience preferred.
• Moderate level of banking knowledge desired.

Must routinely perform work indoors in a climate‑controlled shared work area with a moderate noise level. Must be capable of occasional travel…