Rental Technician Winter

Purpose:

The purpose of the Rental Technician is to prepare Yellowstone Club’s Members and guests for activities on property by outfitting them with the proper equipment.

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

• Provide accurate and timely information regarding rental shop services.
• Charge the appropriate Member account for services rendered and rental equipment.
• Interface with other departments in order to meet Member, guest, and prospective Member requests.
• Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keep detailed records of Member preferences and requests.
• Ensure proper selection, fitting and selling of a variety of winter and summer sports equipment and accessories.

• Provide a positive atmosphere in the rental shop for Members, guests, and employees.
• Understand and communicate the rental equipment packages and features to ensure the best match, ensuring all equipment is returned efficiently and properly in the rental system.
• Repair rental equipment.
• Provide consistent exceptional customer service.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Cleans work spaces by cleaning desks or taking out trash.

• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

High school diploma, GED or vocational training or job-related coursework;
One to two years’ experience in customer service; 2+ years’ of experience with outdoor equipment;
Strong verbal communication, interpersonal, and analytical skills.

Previous work experience in retail industry;
Understand ski, snowboard, mountain bike mechanics and components;
Knowledge of Jonas computer system and Easy Rent.

Valid State Driver’s License.

Intermediate knowledge of Microsoft Office systems.

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Able to perform basic math calculations.

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

The work…