Teller, Customer Service​/HelpDesk

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This position is located at our Red Lodge, MT branch.

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #Team First Interstate .

The Teller I will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. This position is also responsible for delivering outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional retail products and other lines of business. This is an entry level position.

• Provide customer account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks and savings bonds.
• Answer customers' questions in person and/or on the telephone.
• Record customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross‑sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.
• Complete special customer requests such as closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, providing special statements, copies, and referrals, and completing safe‑deposit box procedures.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, and turning in excess cash and mutilated currency to the Teller Group Leader; maintain supply of cash and currency.
• Comply with bank operations and security procedures by participating in all dual‑control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintain customer confidence and protect bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Improve teller job knowledge by attending training sessions.
• Contribute to customer service and bank success by welcoming related, different, and new requests and helping others accomplish job results.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle sensitive confidential information.
• Excellent mathematical aptitude.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Excellent writing and communication skills with strong attention to detail.

• High School Diploma or General Education Degree (GED) required.
• Experience in a cash handling role preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently
• Handling – Frequently
• Hearing – Frequently
• Lifting – Occasionally
• Sitting – Occasionally
• Standing – Frequently
• Talking – Frequently
• Walking – Occasionally
• Noise Level – Moderate
• Typical Work Hours – Vary based on scheduling/business need
• Regular and Predictable Attendance – Required
• Available to use the Career Worklet in the Employee Portal if you are a current FIB employee.

Entry level

Full‑time

Finance and Sales

Banking

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