Director of Institute Relations

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Director of Institute Relations

📍 Turners Falls, MA | 🕗 Full-Time, In-Office | 📅 Monday – Friday, 8:00 A.M. – 4:30 P.M.

POSITION SUMMARY: Reporting to the CEO, this position is responsible for ensuring all Responsive Classroom Advertised Institutes are expertly planned to meet their stated goals and business objectives. They oversee all aspects of planning and are responsible for analyzing the results of each Institute season or institutes within a season to determine what factors contributed to the effectiveness of the Institute and present the data in an accurate, trustworthy, and easy-to-understand format that informs decisions about where resources should go next.

The Director works across departments to ensure customers have a friction‑free, optimized experience from registration to course completion. This position is also responsible for an ongoing 18‑month events calendar, including identifying city‑state and venue locations aligned to CRS’s strategic growth plan. They must be an excellent planner and organizer, must be prompt in responding to customers and to internal communications and have keen attention to details.

This position is responsible for creating long‑term value for CRS advertised institutes by identifying and pursuing new growth opportunities through school partnerships and relations. Leads a team of 2-4 planners. Works in the Turners Falls, MA office; there is no remote or hybrid option for this position. A relocation package will be considered for the right candidate.

18‑month Advertised Institute Planning

• Adheres to the established timelines for planning Responsive Classroom Advertised Institutes.
• Collects, manages, and reports on data to inform the Advertised Institute Location Plan.
• Researches draft recommendations for Advertised Institutes locations to City, State, and venue options as required.
• Finalizes the Advertised Institutes calendar for dissemination; updates on a regular basis as needed.
• Meets planning timelines and successfully balances all the tasks required to plan the institutes.
• Provides regular and periodic reports on the progress of event planning, ensuring the planning stays on timeline.

• Updates and follows a detailed work plan and schedule that identifies and sequences the phases and correlating activities needed to successfully complete annual advertised institute planning.
• Monitors the progress of each phase and adjusts the schedule as necessary to ensure the successful, on‑time completion of the plan.
• Follows and updates as needed an established communication schedule to update appropriate staff on the progress of the planning and to proactively resolve any issues that may hinder the on‑time completion of the annual plan.
• Reviews the quality of the work plan with the project team on a regular basis to ensure continuous improvement.
• Develops forms and records to document project activities.
• Evaluates the outcomes of the project as established during the planning phase.
• Conducts surveys.

• Follows established best practices and event standards for assessing and choosing a venue for each Advertised Institute.
• Oversees and directs booking of host‑sites and event venues.
• Communicates in a clear and professional manner with potential and existing school host‑site and event venue personnel.
• Specifies venue requirements to ensure the venue site meets the needs of the Advertised Institute and the participants.
• Manages school host‑site and venue relations in order to sustain long‑term positive relations.
• Maintains and regularly updates a database of current and potential school host‑sites and event venues.
• Oversees the completion of host‑site and venue agreements.
• Conducts pre‑ and post‑venue evaluations and reports on outcomes.
• Organizes all venue files in an orderly manner, consistently reviews and updates SOPs and expectations.
• Maintains a clear understanding of the broad and specific marketing plans for each Advertised Institute to ensure the venue can accommodate those plans.

• Oversees all aspects of working with logistics, venues, and…