Rental Coordinator

Job Summary

The Rental Coordinator assists customers with parts, service, equipment rental, and training needs. Responsibilities include serving customers in person or over the phone, following up with calls to ensure satisfaction, scheduling delivery and pick‑up of equipment, coordinating preventive maintenance and repair, completing paperwork, logging data, and reconciling inventory assets. The role also requires professional representation of the company through continued industry education, attendance at required meetings, coordination with member companies and departments, maintaining cleanliness and proper attire, and effective communication.

Safety standards are strictly observed, and the company values of teamwork, customer focus, commitment, respect, sense of urgency, integrity, and safety are upheld.

• Assist customers with parts, service, equipment rental, and training needs.
• Serve customers in person or over the phone, ensuring Customer Satisfaction.
• Conduct follow‑up calls to confirm that customers have no questions or concerns.
• Schedule timely delivery and pick‑up of equipment, preventive maintenance, and repair.
• Complete appropriate paperwork, log and input data, and reconcile inventory assets.
• Represent the company by attending required meetings, staying current on industry education, and coordinating with member companies, departments, and colleagues.
• Maintain a clean and professional appearance and communicate articulately.
• Promote and adhere to strict safety standards (Safety Always the Right Choice).
• Practice company values:
  Teamwork, Customer Focus, Commitment, Respect, Sense of Urgency, Integrity, Safety.

• Strong communication skills in person and over the phone.
• Ability to work in a fast‑paced environment and multitask.
• Demonstrated organizational skills and attention to detail.
• Strong PC skills, including Microsoft Office; experience with DBS, construction equipment knowledge, and general office equipment.
• High school diploma or equivalent required; BA/BS preferred.
• Valid state driver’s license.

We offer a competitive benefits package that includes an hourly wage from $30.50 to $40.40 per hour.

• Retirement: 401(k) with company match and profit sharing
• Paid Time Off: vacation, holiday & sick leave
• Health Insurance:
  Premera Blue Cross Medical + Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance:
  Company‑paid life, AD&D & disability insurance
• Employee Assistance Program
• Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales discounts
• Credit Union membership available
• Career growth opportunities in a 4th Generation family‑owned company with 96+ years of history
• Seniority bonus starting at 5+ years
• Employee Referral Bonus

our website:

Harnish Group Inc. is the Caterpillar dealer in Central & Western Washington, Central & Eastern Montana, Northwestern Wyoming, Northwestern North Dakota, and Alaska. Our member companies include N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, and SITECH Northwest Inc. The family‑owned and managed company has existed since 1929 with over 1,200 employees, focused on helping customers succeed through teamwork and excellence.