Customer Service & Sales Support Administrator

Pay Range

Base pay: $18.00/hr - $22.00/hr actual pay will be based on your skills and experience.

Wet Noses Natural Dog Treat Company, LLC is a premier manufacturer and marketer of branded and private‑label pet treats in the U.S. We are a pioneer in the naturalization of pet consumables; our products are best‑in‑class, non‑GMO, and human‑grade without preservatives or artificial ingredients. Operating out of an 80,000 square foot, SQF‑certified facility, we produce USDA organic branded and private‑label pet treats and food.

The Part‑Time Customer Service & Sales Support Administrator serves as the primary point of contact for Wet Noses’ customers, providing exceptional service and support related to orders, inquiries, and product information. This role plays a critical part in ensuring a positive customer experience by responding promptly and professionally to customer needs, processing wholesale and retail orders, and supporting sales and administrative functions across the organization.

Monday–Friday | 8:30 a.m. – 2:00 p.m. (Part‑Time)

On‑site | Manufacturing Facility

• Serve as the first point of contact for inbound customer inquiries via phone, email, and voicemail.
• Provide timely, accurate, and professional responses to customer questions regarding products, ingredients, pricing, availability, shipping programs, and delivery timelines.
• Process wholesale and retail customer orders through the inventory management system with a high degree of accuracy.
• Manage and monitor the customer service email inbox, ensuring all inquiries are addressed promptly.
• Return voicemails in a timely manner to meet customer service expectations.
• Manage customer concerns professionally, resolving issues whenever possible and minimizing escalation.
• Collect and analyze customer feedback to identify trends and improvement opportunities.

• Support wholesale, distributor, and retail customer inquiries and follow‑ups.
• Maintain and update customer data, reports, and sales documentation.
• Assist with daily and weekly sales reporting to support trend analysis and customer responsiveness.
• Ensure customer orders are prioritized regardless of order size or dollar amount.

• Maintain working knowledge of Wet Noses’ product lines, assortments, ingredients, quality standards, and brand positioning.
• Support UPC creation and maintenance.
• Assist with item setup and maintenance for internal systems and external partners (e.g., Petco, Pet Smart, Sam’s Club).
• Support eCommerce maintenance, including SKU updates and image uploads across partner platforms.
• Administrative & Office Support: greet and assist visitors, manage mail, and support special projects across Sales, Marketing, Operations, Accounting, Human Resources, and Business Development.
• Assist with maintaining customer service procedures and process documentation.

• Proven ability to deliver best‑in‑class customer service in a fast‑paced environment.
• Polite, professional, and customer‑focused communication style.
• Strong verbal, written, and listening skills with the ability to multitask.
• Highly organized with strong attention to detail and accuracy.
• Self‑motivated, dependable, and committed to meeting deadlines.
• Comfortable working both independently and as part of a collaborative team.
• Ability to quickly learn products, systems, and processes.
• Strong follow‑through and accountability.

Referrals increase your chances of interviewing at Wet Noses® Natural Dog Treat Company by 2×.

Entry level

Full‑time

Sales and Business Development

Manufacturing