Sales Logistics and Customer Experience Specialist

Sales Logistics and Customer Experience Specialist

Monroe, WA, USA

Posted Friday, January 9, 2026 at 11:00 a.m.

Are you passionate about ensuring product availability and providing support to sales teams? The Sales Logistics and Customer Experience Specialist position contributes to our division’s success by working with the sales management, customer service teams, and other interdepartmental stakeholders involved in product availability to ensure adequate stock levels and optimal service levels for US customers. This position will support processes related to product stock and associated tracking systems, as well as sales enablement programs, to ensure successful and exemplary service levels to our customers.

The Sales Logistics and Customer Experience Specialist will be responsible for evaluating, analyzing, troubleshooting, documenting and working to help ensure optimal stock levels. This will include collection and examination of data across several internal and external platforms.

We are a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

This position pays: $78,000-$90,000/year

A Day In The Life of A Sales Logistics and Customer Experience Specialist:

• Support optimization of cross platform procedures for product allocations and availability
• Support sales, demand and supply planning teams to monitor demand for product and associated purchase orders, ensuring level loading of inventory across customer base
• Manage daily POs for key customers alongside product and supply levels in anticipation of potential stock issues and shortages
• Work with Sales Analyst to analyze sales data in anticipation of future supply and logistical needs
• Day to day oversight and troubleshooting related to all aspects of stock conditions
• Monitor promotional activity to ensure stock levels are sufficient for all customer classes
• Identify overstocked products and make recommendations to sales management on opportunities to reduce overstock
• You will work a set shift of Monday to Friday 8:00am - 4:30pm
• This is a hybrid position in Monroe, WA. It is a requirement to be onsite 3 days a week

What We're Looking For From You:

• Intermediate proficiency in Microsoft Office including Outlook, PowerPoint and Word – intermediate level
• Advanced level Excel skills (building and working with pivot tables, formulas such as SUMIFS, IF, VLOOKUP/XLOOKUP, etc.)
• Familiarity with Microsoft Power BI and proficiency with available tools
• Ability to analyze data from dashboards and reports to make informed decisions and recommendations
• Experience with warehouse management systems, including WMS and Syspro 8 preferred
• Previous experience training others would be an asset

What You Should Know

About Us:

• We provide a fast-paced physically demanding work environment where you can challenge yourself
• We are a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
• You will be part of a company where you can grow and advance your career
• We are a company dedicated to continuous improvement, employing great people who have the ability to influence and lead change
• We are a facility where safety and cleanliness are highly regarded, and a regulated environment working to procedures, Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP)

Our Team's Favorite Perks And Benefits:

• Best in class benefits because we care about your health and wellness!
• Physical Health
• Health and dependent FSA
• Employer-paid life and long-term disability insurance
• 401(k) with company match
• Financial planning and education sessions
• Discount on company products
• Shift differentials for afternoon and night shift positions
• On demand pay
• Emotional Health
• Wellness days - 10 days per year to use for personal days, mental health days, or sick days
• 10 paid holidays per year
• Employee Assistance Program (EAP)
• Employee appreciation events and lunches

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.