Product Manager

Description

Sportworks is seeking a Product Manager who thrives at the intersection of customer insight, technical complexity, and strategic decision-making, with a passion for multi-modal transportation. This role owns the product roadmap and leads the development of a world‑class portfolio that drives growth, strengthens market leadership, and delivers meaningful customer value by balancing sustaining improvements with bold innovation.

Operating in a complex, multi‑stakeholder environment, the Product Manager aligns the needs of cyclists, product owners, purchasers, vehicle manufacturers, and AEC decision‑makers. The portfolio focuses on hardware‑based bike storage and transport solutions and is evolving from primarily mechanical products to integrated electrical and connected systems, developed in close collaboration with digital and software product teams.

As the bellwether for product, go‑to‑market, and customer experience performance, this role defines product vision, aligns cross‑functional teams, and ensures cohesive, scalable solutions.

• Drive development and full lifecycle product management of innovative bicycle parking and security products serving complex urban mobility and infrastructure ecosystems, developing and executing a world class product and service portfolio.
• Leverage a broad, cross‑functional skill set spanning customer service, manufacturing, industrial design, engineering, market research, sales, and financial analysis for mechanical and electrical products within a commercial environment.
• Obtain from market research and/or customer interviews and insights, a deep knowledge of the customer workflows, infrastructure requirements and constraints, and unmet needs. Incorporating learnings into product roadmap, commercial strategy, internal projects, processes, and standard work.
• Review and approval of all product engineering changes.
• Ensure customer‑facing content is technically accurate.
• Translate market learnings into insightful market segmentation, breakthrough business models, and develop unique and compelling customer value propositions and solutions.
• Interface with customers and internal teams to develop the vision, strategic plan, and solve complex problems throughout the portfolio.
• Own the strategy and execution of product life cycle, product pricing, positioning, margins, product line revenue/growth, and market share penetration while championing product quality and service to our customers.
• Partner with sales, service, and customers as a technical resource to resolve product questions and support successful deployments.
• Plan and execute trade shows and product demonstrations, managing strategy, logistics, setup, on‑site operations.
• Quickly assimilate knowledge of current product portfolio, market sizes, market share, and gaps in offerings.
• Create, maintain, update, and manage adherence of established standard work to support best practices for all product management aspects (new product introduction, internal product training, obsolescence, etc.).
• Participate in industry standards development and rule making processes relevant to Sportworks products.
• Drive strategic supply chain and industry partnership development.

• Is humble, approachable and self‑aware of their areas of personal development and strengths.
• Complex problem solver – adept at removing barriers to success. Communicates candidly with low ego, attacking the issues and solving problems always with the best interest of the organization and team in mind.
• Leverages a learning mindset and sets a “high bar” attitude to dive into, and understand the customer journey, analyzing opportunities and increasing positive outcomes.
• Demonstrates a commitment to curiosity and taking action by actively identifying areas for process optimization to enhance the overall customer journey and achieve high results.
• Relentlessly focused on identifying opportunities to add value for customers.
• Believes that making progress is better than being perfect; uses creativity and strategic thinking to create opportunities, utilizing a “plan, do, check, act”…