Leasing Coordinator

The Leasing Coordinator I is responsible for managing lead portfolios for assigned properties, with a primary focus on converting leads to tenants. This role requires proactive outreach to prospective tenants, maintaining up-to-date knowledge of product and availability, and supporting the team in achieving leasing goals, including occupancy rates and lead-to-lease conversion ratios. The Leasing Coordinator I also ensures vacancies are marketed to the highest standard, that all units meet showing standards, and is responsible for performing property showings, conducting move-ins, and completing vacancy walks to assess readiness and identify turn needs.

This role requires the ability to consistently achieve 10-15 executed leases per month.

Responsibilities:

• Demonstrates buy-in and alignment with the True Homes culture
• Manages assigned lead portfolios in accordance with established processes and procedures
• Maintains familiarity with all available properties, pricing and availability dates
• Coordinates and conducts property showings for prospective tenants
• Ensures all vacancies are marketed with A+ quality, including accurate rates, availability and high-visibility listings
• Monitors and updates marketing platforms to maximize exposure and lead generation
• Ensures all vacant units meet showing standards prior to appointments
• Produces complete, accurate and timely lease documentation for approved applications
• Completes move-in orientations as needed
• Enhances the client experience and ensures the quality of the True Homes IRS brand
• Acts with discernment by escalating prospect requests to the Leasing Manager, as necessary
• Follows all processes and administrative procedures consistently, completely, and accurately
• Demonstrates Five Star Customer Service
• Practices True Lean culture to eliminate waste
• Performs other duties as needed or required

Results/Accountability:

• Engage the True Difference model
• Meet or exceed monthly leasing goals and delivers consistent monthly results
• Manages time and travel efficiently to maximize productivity, responsiveness and leasing output
• Operates in full compliance with company processes and procedures, ensuring consistency, accuracy and operational excellence.
• Adheres to all Fair Housing laws and company standards, maintaining ethical, non-discriminatory practices in every prospect and tenant interaction.
• Owns the prospect relationship from initial inquiry through move-in, delivering clear communication, timely follow-up and professional leasing experience.
• Ensure all marketing efforts meet company standards for quality and visibility
• Own move-in dates with upcoming tenants to ensure home completion and readiness

Qualifications:

• Valid driver’s license, current automobile insurance, and reliable transportation required
• One or more years of experience in leasing, sales or customer service preferred
• Basic marketing experience preferred
• Strong organizational and communication skills required
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the True Difference