Eligibility Program Manager; Medicaid

Overview

The Eligibility Program Manager, under general supervision, provides program management and supervision of several sub-units within the Economic Services Section of the Social Services Division, and Community Support and Outreach Division services. Work includes supervising Human Services Supervisors responsible for the day-to-day operations of Medicaid, Food and Nutrition, Childcare, Work First, and Emergency Assistance. Work involves providing strategic guidance including developing and implementing strategies, goals and objectives in ways that promote agency culture, support program improvement and increase organizational effectiveness;

supervision and development of staff; overseeing all aspects of operations, customer service and logistics; working to maximize efficiency; working collaboratively to ensure a culture of change management for improved outcomes as a shared expectation across Agency staff; developing, implementing and sustaining policy and process based infrastructure, combined with workflow improvements to maximize human and fiscal resources; utilizing functional knowledge, process and project management skills, in conjunction with innovative practices to implement data driven analytical decisions;

and working directly with team members throughout the Agency to ensure high-quality customer service.

Assists the Division Eligibility Manager or Community Support Director with budget preparation. Responsible for organizing, budgeting, managing workload, and ensuring State and Federal requirements are being met. Consults with the agency director/division manager on major policy changes or complex decisions only after having determined that no applicable prior resolutions of similar case scenarios exist. Reads a variety of reports, correspondence, records, forms, etc.,

and prepares correspondence, reports, forms, records, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Develops and maintains cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Education And Experience: Bachelor’s Degree from an accredited university in Human Services, Business, Economics, Management, Community Health, Health Promotions, Social Work, Sociology, Psychology or related field, and four (4) years of experience as a caseworker or investigator in an income maintenance program, preferably with two (2) year of supervisory experience; or equivalent combination of education and experience.

Licenses Or Certifications: Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Special Requirements: Must have experience with any income maintenance program such as Medicaid, Food and Nutrition Services, Childcare, Work First, Crisis Assessment, CIP, or LIEAP. Employee manages work operations through considerable involvement with higher level management, program and administrative staff to ensure consistency in the planning, evaluation, implementation and delivery of services. Basic understanding of Excel.

Preferred Qualifications:

Education and Experience: Master’s Degree from an accredited university in Human Service, Business Economics, Management, Social Work or related field and two (2) years of supervisory experience in an income maintenance program.

Special Requirements: Intermediate understanding of Excel. NCFAST or Eligibility determination system knowledge.

PHYSICAL DEMANDS: Must be physically able to operate a variety of machinery and equipment including computers, copiers, telephones, etc. Must be able to exert up to 30 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in…