Entry-Level IT Help Desk Specialist - On Site

Overview

Anticimex Carolinas is a pest control company powered by technology, service, and innovation. As part of a global organization, we combine modern solutions with the local, team-focused feel of a community business. Join us in creating safer, healthier environments for homes and businesses throughout the Carolinas.

An IT Help Desk Specialist who is passionate about providing exceptional technical support and operational IT services. You will support IT strategies across Help Desk operations, onboarding/offboarding processes, IT infrastructure, and projects that drive growth and efficiency.

Help Desk & IT Operations Support

• Provide first-class service as part of the Help Desk team, resolving user tickets via phone, email, and web portal.
• Prioritize incidents to meet Service Level Agreements (SLAs) and maintain clear, timely communication with end users.
• Configure, maintain, and troubleshoot hardware, software, and networking equipment.
• Administer systems via Active Directory, M365, DNS, DHCP, and more.
• Maintain and update IT asset inventory and documentation.
• Perform virus prevention, patch management, and regular system audits.

Onboarding & Offboarding

• Lead the IT onboarding and offboarding process for new hires and terminations.
• Collaborate with hiring teams, vendors, and stakeholders to ensure a smooth IT setup.
• Provision/decommission user accounts and deploy necessary equipment.
• Conduct hardware/software assessments for new sites and remote installations.

IT Projects

• Plan, implement, and manage IT-related projects from kickoff through closeout.
• Track milestones, manage timelines, and provide regular updates to IT leadership.
• Ensure quality, security, and performance benchmarks are met.

• Bachelor's degree in Computer Science or 3+ years of hands-on IT support experience (MSP experience is a plus!).
• Proven technical skills across Windows, iOS, Android, networking (Meraki preferred), and cloud environments (Azure/AWS).
• Strong experience in hardware/software configuration, systems administration, and troubleshooting.
• Ability to balance multiple tasks and provide outstanding customer service.
• Self-starter who thrives in both collaborative and independent work environments.
• Excellent communication skills and a commitment to continuous improvement.

• Windows 10, Dell Systems, Meraki Networking
• Active Directory, Office
  365 Administration, Azure/AWS
• Antivirus Tools, Print Services, Conference Room Tech

• Base hourly pay + uncapped commission + overtime opportunities
• Paid training and ongoing professional development
• Year-round employment with full benefits, including Medical, Dental, Vision, and Prescription plans
• 401(k) with immediate company match
• Paid time off (starting at 80 hours/year) + 8 paid holidays
• Company-paid life insurance
• Employee referral and peer recognition programs

EOE

Job Posted by Applicant Pro