Part Time Library Assistant - Public Services

General Statement

The Library Assistant, under general supervision, provides basic paraprofessional library services in an assigned service area of responsibility to support daily library operations.

Seeking an enthusiastic and creative individual to work part‑time in the Main Library in Monroe. Part‑time employees will work approximately 20 hours per week and will include some mornings, evenings, and Saturday hours. To perform this job, you must possess strong customer engagement skills, a great sense of teamwork, and a passion for serving patrons. Our ideal candidates have the ability to effectively navigate various types of hardware and software, demonstrate attention to detail, maintain high energy, and communicate excellently.

Great technology skills are required.

• Meets the needs of each patron by promptly and efficiently using the library's resources.
• Responds to the needs of coworkers in the work unit.
• Helps maintain the collection.
• Answers telephone queries quickly and efficiently, referring callers to the appropriate library department.
• Maintains knowledge of library policy and procedure.
• Reports any unsafe or threatening condition to library security personnel, administration, or proper authorities.
• Attends staff development programs.
• Possesses basic knowledge of the library's electronic and physical resources.
• Helps advocate for the library and its services in both internal and external settings.
• Accepts changes in hours or assigned tasks as needed to provide excellent public service; adheres to assigned schedule with regular and dependable attendance.

• Effectively and courteously assists patrons with basic to intermediate circulation transactions by using library resources and collections.
• Possesses basic understanding of the library's automation software.
• Offers suggestions and advice to patrons concerning individual reading preferences, services, and programs.
• Assists staff in promoting library programs and special events to patrons of all ages.
• Assists patrons with using their devices to access our materials.
• Assists all library selectors in the maintenance of collection by assessing the condition of library materials, helping restock displays, and encouraging the use and checkout of all library materials.
• Possesses basic reader's advisory skills.
• Ensures items are shelved daily and materials are kept in order and accessible to patrons and library staff. Additionally, shelves are read for accuracy of placement and kept neat and inviting.
• Accurately records statistics.

This position may be subject to a fingerprint background check. Per NC General Statute 153A‑94.2(b), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.

Salary: $16.89 – $25.34 hourly.

Education and Experience:

Requires an Associate's Degree and one (1) year of customer service experience, or equivalent combination of education and experience.

Salary: $17.43 – $26.15 hourly.

Education and Experience:

Requires a Bachelor's Degree and one (1) year of customer service experience, or equivalent combination of education and experience.

Salary: $21.32 – $31.99 hourly.

Education and Experience:

Requires a Bachelor's Degree and two (2) years of experience in customer service, or equivalent combination of education and experience.

Must be physically able to operate a variety of machinery and equipment including computers, printers, telephones, pagers, cash registers, book chargers, copiers, answering machines, fax machines, etc. Must be able to exert up to 50 pounds of force occasionally, 30 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work.

Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires…