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Call Center Customer Service Supervisor
Job in
Monroe, Union County, North Carolina, 28111, USA
Listed on 2026-02-25
Listing for:
Waste Pro
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Supervise and guide customer service representatives to achieve departmental and company goals;
Handle escalated customer inquiries and complaints with professionalism and empathy;
Train new hires in customer service policies and procedures;
Monitor team performance metrics and implement improvements;
Generate reports on customer service performance and customer feedback
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