Customer Service Manager - Lead, Train & Call Center
Job in
Monroe, Union County, North Carolina, 28111, USA
Listed on 2026-01-27
Listing for:
Waste Pro
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Event Manager / Planner -
Management
Client Relationship Manager, Event Manager / Planner
Job Description & How to Apply Below
A leading waste management company is seeking a Customer Service Manager to oversee operations in Monroe, NC. You will ensure high levels of customer satisfaction while managing a team of representatives. Responsibilities include training staff, handling escalated inquiries, and monitoring performance metrics. Ideal candidates hold a bachelor's degree and have at least 2 years of supervisory experience. This role requires strong communication, leadership skills, and proficiency in customer service software.
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