Operations Support Specialist, Business

Overview

Join a Growing Team That Moves Business Forward! At Door Controls Group
, we don’t just make products—we keep industries moving. We’re looking for a detail-driven, solutions-focused Operations Support Specialist to play a pivotal role in connecting our production flow with customer commitments. Based in Monroe, NC
, this is your chance to be at the heart of our operations—where precision, problem-solving, and collaboration ensure we deliver on time, every time.

If you thrive in a fast-paced environment, love coordinating across teams, and want to make an impact where your work directly drives customer satisfaction, this opportunity is for you.

Company: Door Controls Group

Title: Operations Support Specialist

Report To: Plant Manager

Position Location: Monroe, NC

The Operations Support Specialist is a pivotal scheduling role, aligning top level work orders with shipment date commitments. The role works cross-functionally with Operations, Customer Service, Supply Chain and Management to ensure order fulfilment commitments are met with the highest sense of urgency.

• Batch work orders for Surface Closer Pack lines.
• Ensure batches are pulled timely by stockroom and prioritized properly by the Paint Line.
• Review past due orders, identify shortages, and work with appropriate departments to resolve shortages, assign recovery dates, and ensure they are kept.
• Follow up with Pack Line / Shipping to ensure critical orders are shipped on time.
• Assist in reviewing Comet system for expedite requests and/or past due order updates.
• Participate in daily meetings to stay informed of product line changes and updates.
• Continuously evaluate and identify opportunities to drive process improvements that enhance the customer experience.
• Assist in scheduling orders for accurate shipments.

• Associate’s degree preferred.
• Minimum of two years’ experience working in a manufacturing environment.
• Proficient with MS Office Suite
• Experience with JDE E1 (or commensurate ERP) a plus
• Demonstrated successful history of coordinating multiple priorities to meet target objectives.
• Excellent problem solver, with ability to identify root causes and implement corrections.
• Effective communicator, verbal and written skills.
• Works well cross-functionally in a fast-paced environment.
• Builds effective working relationships with leads, supply chain, and customer service.
• Ability to interface with persons of multiple disciplines and job functions.
• Highly motivated and self-driven.
• Must be detail oriented, organized, efficient, and conscientious.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.