FTZ Sr. Implementation Manager

• The FTZ Sr. Implementation Manager is responsible for leading complex software
  implementation projects from kickoff through go-live, ensuring high-quality delivery,
  client satisfaction, and internal excellence. This role builds on core project delivery
  capabilities and emphasizes leadership, mentorship, and continuous improvement
  across the implementation team. You will play a key role in developing implementation
  best practices, mentoring team members, and driving innovation in how we deliver
  value to our clients.

• Lead and manage complex implementation projects involving multiple
  stakeholders and cross-functional teams.
• Ensure delivery against scope, timeline, and quality standards.
• Collaborate closely with Systems Integration Leads to align technical
  delivery with business goals.

• Act as a trusted partner to clients throughout the implementation
  process.
• Manage client communications and expectations from planning through
  UAT and go-live.
• Proactively identify and mitigate project risks to ensure successful
  outcomes.

• Provide guidance and support to Implementation Managers and
  Specialists.
• Act as a mentor by sharing knowledge, modeling best practices, and
  offering feedback to grow team capabilities.

• Drive innovation in implementation methodologies, tooling, and delivery
  practices.
• Contribute to the refinement of implementation playbooks,
  documentation standards, and onboarding materials.
• Identify and implement opportunities for process improvement to
  enhance team performance and client experience.

Bachelor’s degree in computer science, Information Technology, or a related
field, or equivalent technical experience.

• Proficiency with data transformation tools, ETL (Extract, Transform, Load)
  processes, and integration platforms.
• Strong understanding of system architecture, APIs, and data feed integrations.
• Experience with troubleshooting complex technical issues and resolving data
  compatibility challenges.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for collaborating with technical
  and non-technical stakeholders.
• Experience working with or demonstrated knowledge of foreign trade zones.