Advocate Supervisor

Overview

The Center for Children & Families is seeking an Advocate Supervisor to join CASA of Northeast Louisiana. The Advocate Supervisor provides professional staff support to CASA for up to 25 volunteers ensuring that children involved with the CASA program receive sound advocacy and early permanency planning. The Advocate Supervisor is responsible for volunteer supervision and coordination of cases. This position also requires that the individual be capable of working as a member of a goal-oriented strength-based team.

The Advocate Supervisor is hired by and reports to the CASA Program Coordinator.

• Bachelor’s degree in a social service-related field or equivalent combination of education and experience
• Familiarity with the CASA program, the work of CASA programs, and the child advocacy system
• Excellent communication skills (oral and written), including collaboration, conflict-resolution, negotiation, and persuasion
• Ability to work cooperatively with different types of personalities; maintain confidential information and organizational skills; prioritize multiple tasks and remain flexible in a dynamic work environment
• Working knowledge and understanding of computer systems and the ability to enter data efficiently and accurately
• An ability to accomplish multiple tasks efficiently, while also prioritizing those tasks
• Ability to work with and thrive in a variable work schedule environment, including flexibility to work outside of Monday – Friday (8:30-4:30)
• Must have a valid drivers license and reliable transportation
• Must be able to pass a series of background checks and provide references as a condition of employment
• Commitment to CFCF’s and CASA’s fundamental goals and mission

• Case Management
  • Maintain knowledge of each child on the caseload
  Accurately document all activities performed in your capacity as an Advocate Supervisor, ensuring data integrity for reporting needs

  Document case activity on each case.

  • File up-to-date documents received by court and collaterals in electronic case files.
  • Complete monthly performance indicators based on volunteer reports.
  • Develop and retain relationships with volunteer, foster families, DCFS workers, court personnel and all parties related to the case
  • Attend all court hearings and track court dates
    • Provide written and verbal testimony to the court
    • Collaborate with volunteers regarding written CASA court reports.
    • See that all parties involved receive a copy of CASA’s court report.
    • Monitor judicial docket; manage case assignments and court week
• Volunteer Supervision
  • Work with volunteers in order to achieve a safe and permanent home for children
  • Maintain awareness and sensitivity to service populations cultural and socio-economic characteristics and integrate this into supervision of volunteers and child advocacy
  • Communicate the role of the CASA Program and CASA volunteer
  • Attend and assist with trainings and orienting new volunteers as needed
    • Must complete Training of Facilitator in order to train volunteers
    • Be familiar with all CASA training materials
  • Assist in preparing volunteers for court testimony if necessary
  • Provide support to volunteers regarding their case including problem solving, resource information and guidance related to the child welfare system
    • Consult with volunteers a minimum of twice a month for volunteer supervision
    • Insure face to face communication with volunteers at least once a quarter
    • Attend home visits and pertinent social service meetings with volunteers
    • Reinforcement of confidentiality policy with every volunteer
    • Create action plans with volunteers regarding new case assignments
    • Assist volunteers in gathering information, specialized services and resources pertaining to the case
  • Evaluate volunteer job performance yearly via National CASA evaluation process
  • Ensures volunteers are in compliance with annual in-service hours as well as other CASA of NELA policies
• Collaboration, Supervision, and Administration
  • Work collaboratively with all program staff to accomplish the goals and mission of the program
  • Communicate regularly with the Program Coordinator regarding updates and changes in volunteer and case progress
  • Participat…