Desktop Support Technician

* Description
* FMOL (Franciscan Missionaries of Our Lady) - Headquartered in Baton Rouge, LA, serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. FMOL's Our Lady of the Lake Hospital located in Baton Rouge is looking for a 2 Desktop support technicians to focus on providing the highest level of customer service to OLOL's offsite clinic locations and provide proactive IT customer support.

Today if a user has a request for a new laptop, printer, mouse, etc or has a quick issue, users have to submit a ticket and wait for helpdesk/desktop to respond which takes time. FMOL wants a team of technicians to basically do rounding at each of the offsite clinic locations to constantly check in on what is needed from an IT standpoint.

The last thing a Dr or Nurse wants to do after a long shift is call the helpdesk and go through the formal process of creating a ticket. These techs will show up at clinics, introduce themselves as an IT Technician, and check if anyone is experiencing any IT issues that they can help troubleshoot right there on the spot, or create a helpdesk ticket for the issue so they don't have it.

The Director described it like Disney world service so think of needing a water at Disney world - They don't tell you that the water station is around the corner, they go out of their way to go and get that water and bring it to you. That is the type of customer service they are wanting  will need to do some extra screening to make sure candidates are highly customer service focused.

It's looking like this will be a contract to start, but if things work out they will convert them to FTEs and make this a permanent team.

* Skills
* Technical support, Imaging, Customer service, Desktop, Troubleshooting, Hardware, Customer support, Troubleshooting hardware, Help desk support, Help desk, Printers, O365, Install, Windows 10, Support, Ticketing system, Service desk, Hardware support, Microsoft office, Office 365, Windows, Active directory, Phone support, Printer support, Hardware/software, Win
10, Desktop hardware, Hardware troubleshooting, Servicenow, Microsoft

* Top Skills Details
* Technical support,Imaging,Customer service,Desktop,Troubleshooting,Hardware,Customer support,Troubleshooting hardware

* Additional

Skills & Qualifications
* Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.

* Experience Level
* Intermediate Level

* Job Type & Location
* This is a Contract position based out of Monroe, LA.

* Pay and Benefits
* The pay range for this position is $14.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Monroe,LA.

* Final date to receive applications
* This position is anticipated to close on Jan 15, 2026.
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