Customer Service Representative

About the Role

We are seeking a Customer Service Representative to join a growing, family-owned organization. In this role, you will support customers by handling inbound calls regarding orders, providing status updates, and troubleshooting issues. You will also conduct outbound follow‑up calls and emails, assist the sales team with processing contracts and invoices, and support various administrative projects. You can expect to handle 40-50 calls per day while delivering a high level of service and professionalism.

Schedule: Monday-Friday | 7:00 AM-4:30 PM or 7:30 AM-5:00 PM (potential 8:00 AM start)

Hours: 45 hours per week

Training: lasts approximately one month, combining workbook learning, shadowing, and hands‑on practice. Most new representatives feel confident by months 2‑3.

• Answer inbound customer calls regarding orders, updates, and service issues
• Troubleshoot customer concerns and provide timely resolutions
• Conduct outbound calls and send follow‑up emails as needed
• Assist the sales team with processing contracts, invoices, and special projects
• Utilize Microsoft Outlook and internal systems to document interactions
• Collaborate with Customer Service, Sales, and Administrative teams to support overall workflow

• 1+ year of customer service experience (open to retail, restaurant, property management, or similar backgrounds)
• Proficiency in Microsoft Office Suite, especially Outlook
• Typing speed of 45 WPM

Job Type &

Location:

Contract to Hire position based out of MONONA, WI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in MONONA, WI.

Final date to receive applications: This position is anticipated to close on Jan 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.