Service Operations Manager HVAC, FMO

SUMMARY

The Service Operations Manager HVAC, FMO is responsible for the effective management of a team of Facility Coordinators that are dedicated to the HVAC category for work order management. Specific responsibilities include but are not limited to:
Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

• Manage a team of Facility Coordinators assigned to various accounts supported by BGIS.

• Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.

• Ensures each of your team member’s work is performed in accordance to all internal and external requirements.

• Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.

• Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

• Manages work orders with a focus on cost control (OT, efficiency, , and weekly work order expenditures.

• Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.

• Recommends and implements technologies to achieve greater efficiencies and productivity.

• Maintains current awareness and ensures compliance with all applicable regulations and requirements.

• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.

• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.

• Collaborates with FMO, Dispatch and CMMS teams for effective service delivery.

• Investigates and resolves operational issues.

• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.

• Provide support with operational tools/programs including but not limited to: as Geo Tab, Lone Worker, PMR and ODP.

• Other duties as required.

Strategic Leadership

• Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.

• Providing monthly reporting to the accounts that they support.

• Driving continuous improvement and process improvements.

• Other duties as assigned

KNOWLEDGE & SKILLS

Licenses and/or Professional Accreditation

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.