Associate Social Media Listener

Employer Industry

Software and Technology Services

• Salary up to $72,700 CAD
• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Support for various life stages, including parental leave and adoption reimbursement
• Recognition programs, including Bonusly and peer-nominated awards

• Monitor, escalate, and respond to brand mentions, comments, and conversations across social media channels
• Provide timely responses to customer questions and surface insights about customer sentiment
• Assist customers with product and service needs via social channels and communities
• Capture and track data on customer sentiment for reporting and escalations
• Collaborate with stakeholders to address customer issues in a timely manner

• 2 years of experience with social media management and/or Facebook groups
• 2 years of experience in community management and/or customer support
• Excellent written communication skills with a friendly and professional tone
• Detail-oriented with the ability to multitask across multiple channels
• Reliable and secure access to high-speed internet

• Familiarity with Salesforce or CRM systems
• Experience in the B2B or SaaS industry

#Software Industry #Social Media Management  #Customer Support #Career Growth #Health Benefits

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