Associate, Crypto Operations

Build something people love

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets.

And we’re just getting started.

We’re looking for someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high‑bar, fast‑paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.

About the team

As an Associate, you will join our Crypto Operations team to help deliver frictionless, reliable, accurate, and timely client experiences across an expansive set of products & features. Our Crypto Operations team is a part of the Wealthsimple Brokerage Operations business unit that provides the back‑end technology, operations, and platform that powers our key Wealthsimple products. It continues to expand to deliver a wider breadth of financial services to our clients and supports the broader organization in operationalizing key priorities.

We are always striving to deliver best‑in‑class operations for the products we support.

In this role, you will deliver and continuously improve the key processes that help power our Crypto product. You will manage projects from ideation to completion, and work collaboratively with Crypto Ops management, fellow Crypto Ops team members, Finance, Data & Reconciliation, Compliance, and Engineering teams. This role involves hands‑on Day to Day tasks, with a significant amount of processing work to ensure our crypto services operate smoothly and efficiently.

• Keep us accountable, and drive impact
• Work closely within our Crypto Operations (Trading, Transfers, Staking, Reconciliation) and support our key processes with a no-ego attitude (roll‑up-your-sleeves mentality).
• Ensuring the DTD operational excellence of our Crypto Operations is maintained. All while ensuring key tasks are being done correctly and promptly.
• Collaborate with our Finance, Data & Reconciliation teams to address any deviations within our processes between expected results and actual reality.
• Own the problem‑solving of distinct Crypto operational projects and independently engage with leadership and stakeholders to drive the answer forward.
• Facilitate effective communication across our multiple partners, from internal stakeholders to external vendors, regulators, and auditors.
• Grow into a subject matter expert and support your fellow associates, specialists, and internal partners so everyone can level up their knowledge.

• Find opportunities to strengthen our internal controls, reduce any weaknesses/risks, and help scale processes within our product operations team.
• Collaborate with external teams to ensure our key processes & controls are supporting our stakeholders and their deliverables.
• Work closely with our Compliance & Finance teams to ensure our processes, controls, and reporting are adhering to regulatory standards (i.e CIRO, OSC).

• Relevant work experience: 2+ years of demonstrated success demonstrated success in a fast‑paced environment, either in crypto operations, brokerage operations, fintech, startups, FI's or other operations roles in related fields.
• General interest in crypto and its various applications (e.g., Staking, Trading, Digital Asset Custody, Blockchain Reconciliation). Prior crypto experience is a nice to have but not a requirement.
• Proven experience with SQL, General Ledgers, and Reconciliations is a huge plus
• Naturally Curious – Relentlessly pursuing to find the root cause of a problem, and willing to further expand their own knowledge & competencies.*
• Proactive & Action‑Oriented – Acts without being told what to do. Takes full ownership of work and proactively identifies problems. Striving to make the next day better than…