Program Manager

Program Manager serves as the primary liaison between project teams, account teams, and the client. Maintaining an expertise in all facets of their respective service area, Program Managers work with subject matter experts and the sales team to define execution requirements for project delivery and ensure all deliverables meet or exceed Pivotree's high standards of quality and excellence while staying within budget.

Program Managers take complete ownership of their projects by independently developing smart and efficient solutions, managing deliveries, and working with execution teams to ensure client expectations are satisfied and all departmental performance metrics—both financial and otherwise—are met.

• Act as the face of the project to clients, managing the client relationship with effective communication, building trust, and running productive meetings.
• Manage the full project life cycle from initiation to closeout, delivering project financial/status reporting and ensuring the project is completed on time and within budget.
• Manage project resources and balance trade-offs between scope, quality, time, and cost.
• Assist the pre‑sales team and delivery leads with project scoping.
• Author and maintain appropriate project documentation, tracking, and dashboarding throughout the project lifecycle as relevant to the applied delivery methodology (agile, waterfall, watergile).
• Proactively identify and track scope, budgetary, and resource risks and ensure they are escalated and mitigated accordingly.
• Manage project and program budgets to ensure teams do not exceed client approved budgets and projects are delivered within 5 % of margin at time of sale.
• Proactively manage risks and issues and work with teams to develop mitigation plans as needed.
• Manage project governance, including producing and distributing status reports, facilitating steering committee meetings, forecasting project costs and revenue to internal stakeholders, and budgeting to customers.
• Identify solutions to address budgetary issues when needed.
• Establish success metrics and KPIs at project kick‑off and oversee their tracking and completion through to project completion.
• Oversee project close‑out activities including final financial metrics, value presentations, and lessons‑learned/retro sessions.
• Accountable for maintaining appropriate resource allocation and time tracking throughout the duration of the project.
• Assist project teams with complex problems or decisions and provide conflict resolution when necessary.
• Monitor project team member performance, working closely with delivery leads and functional managers to set expectations and provide performance‑related feedback.
• Drive adoption of key agile processes adhering to SAFe and Scrum within project delivery teams.
• Utilize existing relationships to seek new opportunities to grow Pivotree's business and expand existing accounts.
• Have ability to travel and attend client on‑sites as required (e.g., project kick‑offs, quarterly steer‑cos and other key milestones).

• 5+ years of relevant experience in eCommerce, Product Content/Data, Supply Chain, or Business Strategy/Consulting fields.
• Experience with multiple Project Management methodologies and delivery approaches (Agile, Scrum, SAFe, Kanban, Waterfall) in a professional setting.
• Experience using Dev Ops tools and techniques within an Agile environment.
• Experience successfully delivering a portfolio of multiple concurrent programs and projects.
• Experience implementing eCommerce solutions such as SAP, VTEX, Spryker, Shopify, and others.
• Experience implementing fulfillment solutions such as Fluent or other supply‑chain related technologies.
  
  Experience with complex, large‑scale data migrations.
• Experience with large‑scale PIM, MDM, eCommerce and Supply Chain software implementation.
• Familiarity with Master Data Management concepts (data hierarchies).
• Working knowledge of MDM tools is an advantage (e.g., STIBO).
• Proven experience managing, leading, and motivating project teams.
• Proven experience managing, tracking, and forecasting budgets and financials for large‑scale, multi‑million dollar programs and projects.
• Proven ability and success in developing strategic relationships and communicating effectively with senior executives and key client stakeholders.
• Ability to quickly understand core project goals and deliverables and communicate those objectives clearly and confidently across all levels of stakeholders, both internal and external.
• Exceptional organizational, planning, and time‑management skills.
• Excellent analytical and problem‑solving skills.
• Exceptional documentation, reporting, and presentation skills (Google Suite, MS Office).

Mid‑Senior level

Full‑time

Project Management and Consulting

IT Services and IT Consulting and Business Consulting and Services