Retail Store Manager Southpark MALL

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Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus.

They build meaningful connections with customers by understanding their needs and passionately educating, demonstrating, and recommending device and service solutions.

• Lead by example, helping customers continue their shopping journey online, through Customer Care, or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest technology.
• Ensure the store meets or exceeds sales goals, overseeing sales, inventory, and new initiatives.
• Sell personalized solutions beyond basic device and service plans, including accessories and IoT devices.
• Maintain the store’s appearance and operations at their best.
• Approach service and sales with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, troubleshooting, and more.
• Complete training on in-store experience, new skills, systems, and resources.
• Partner with employees across channels to ensure a seamless customer experience and develop strong relationships.

• Leadership qualities
• Drive and confidence to succeed in a fast-paced sales environment
• Team leadership and customer service skills
• Operational, financial, and performance management abilities
• Excellent communication skills
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive salary and bonuses
• Automatic raises upon reaching milestones
• Career advancement opportunities
• Culture of care and excellence
• Health benefits for full-time employees

• At least 18 years old
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods and lift up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours)

Diversity & Inclusion is a core principle at Arch Telecom. We value diverse perspectives and backgrounds, which help us better serve our communities and improve the employee experience. We welcome everyone to our team — YOU BE YOU!

Apply now at:

Inquiries:

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industry: Retail

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