Public Aid Quality Control Reviewer

Job Requisition : 52372

Opening Date: 01/15/2026
Closing Date: 01/29/2026
Agency: Department of Human Services
Class

Title:

P A QUALITY CONTROL REVIEWER I - 35892
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary $5,637-$8,026/month ($67,644-$96,312/year)
Job Type: Salaried
Category: Full Time
County: Rock Island
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Division of Family and Community Services is seeking to hire a position to perform comprehensive, detailed, analytical, and investigative case record reviews on State and Federal Supplemental Nutrition Assistance Program (SNAP) cases for the Bureau. This position conducts case reviews within an assigned geographical location for compliance with Federal SNAP regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures and conducts interviews with public assistance recipients, responsible relatives, and collateral contacts to verify information.

• Performs comprehensive, detailed, analytical, and investigative case record reviews within an assigned geographical location to determine compliance with Federal Supplemental Nutrition Assistant Program regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures.
• Conducts interviews with public assistance recipients, responsible relatives, and collateral contacts.
• Independently constructs the Quality Control (QC) case file using the State’s Integrated Eligibility System, Adobe, and a Quality Control database system while applying the Illinois Supplemental Nutrition Assistant Program policies and Federal Food and Nutrition Services (FNS) QC manual to derive a conclusion as to the results of the review.
• Prepares narrative reports on case review findings using Microsoft Office programs for submittal to the Bureau and/or U.S. Department of Agriculture Food and Nutrition Services (USDA-FNS).
• Reviews, studies, and applies Federal and State Supplemental Nutrition Assistance Program (SNAP) policies, procedures, and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review sample.
• Participates in special programs required to test procedures, methods, and/or…