Team Lead, Customer Service​/HelpDesk

Job Title

Team Lead

Club Manager

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide a great customer experience.
• Front desk tasks: answering phone calls in a polite and friendly manner; taking information calls; assisting member check‑ins, sign‑ups, cancellations, and updating member account information; meeting potential members and providing gym tours; facilitating member service issues.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures; help create and maintain a positive image for the club; oversee cleanliness and appearance of gym.
• Assist in managing marketing efforts, ensuring team members are aware and trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: actively listen, empathize, and work together to solve problems.
• Problem Solving: recognize, define, analyze information, encourage solutions, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions.
• Communication: maintain timely communication to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities