Patient Services Representative

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits to take care of our employees.

Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.

• Greets patients as they enter the office and obtains required patient information.
• Performs patient registration, including verifying insurance information and collecting co‑pays and outstanding balances.
• Obtains and updates patient demographic information.
• Answers phone calls and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as a liaison between patients and the practice.
• Provides backup for scheduling appointments.
• Ensures patient safety and confidentiality in all work activities.
• Completes the daily reconciliation report to assure charges have been entered correctly.
• Pulls charts and readies them for the next day’s appointments; files completed charts daily.
• Files test/procedure results in the inpatient medical record after the physician has signed off on the results.
• Liaises with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments to ensure consents are current and the insurance card is up to date.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

• High school diploma or GED equivalent.
• Zero to two years’ experience in a customer service position.

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Internal employees and rehires who left Northwestern Medicine within one year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.