Supervisor, Clinical RN - OB​/GYN

Major Responsibilities

• Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Oversees approved site research activities.
• Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
• Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.
• Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated.
• Utilizes information to implement process changes and staff education.
• Leads site clinical integration activities.
• Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful. Participates in team huddles.

• Collaborates with the manager/director and physician leadership to maintain a patient-centered environment as evidenced by open access, including same day appointments, future appointments, referrals within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
• Monitors data on a monthly basis, reviews with clinical staff and physicians, and jointly develops improvement plans to meet/exceed patient satisfaction targets.
• Holds self and others accountable to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
• Participates in activities to evaluate and improve processes that affect patient satisfaction; conducts frequent assessments of patient flow and takes steps to reduce wait times and keep patients informed of delays.
• Maintains a professional image in compliance with AMG clothing and grooming standards and wears AMG identification at all times.
• Follows through on patient complaints and practices Service Recovery where identified.
• Fosters a pleasant and professional environment, in person and over the phone, using prescribed scripting and telephone standards.
• Ensures adequate clinical staffing by developing schedules and assignments and making adjustments as necessary.
• Assists in coordinating managed care issues and nursing updates.
• Evaluates service levels and operational procedures such as wait times, message management and appointment availability; engages staff in resolving identified issues.
• Actively rounds on patients, associates and physicians and ensures the team has the necessary resources and tools to be successful; participates and/or leads team huddles.

• Collaborates with the practice manager on HR functions related to associates to ensure quality, development and retention consistent with AMG goals and standards; provides leadership to motivate associates to perform well and achieve associate satisfaction scores.
• Conducts regular staff meetings and daily huddles; documents meetings using Stoplight Report.
• Conducts performance reviews on time.
• Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
• Keeps manager informed of key events impacting practice operations; provides ongoing performance feedback; orients and trains new associates; documents orientation, training and required competencies.
• Seeks opportunities to educate and develop associates and enhance leadership skills.
• Ensures associates maintain certification and required CEUs.

• Supports initiatives that enhance practice growth and retention of existing patients under the direction of the manager and in…