Client Services Associate

Cross

MMG partners with independent financial advisory firms to support their hiring and HR needs. This position is with Rising Light Financial Advisors, an independent wealth management firm affiliated with New Edge Advisors, a premier RIA platform.

Rising Light provides personalized financial planning and investment management to help clients achieve financial confidence. Through their partnership with New Edge Advisors, they combine boutique-level service with the strength, resources, and technology of a national advisory platform.

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We are seeking a detail-oriented and client-focused Client Service Associate to support our advisors and clients in a fast-paced financial services environment. This role is integral to delivering a high-quality client experience and ensuring accurate, timely execution of brokerage and operational requests. The ideal candidate will have working knowledge of brokerage operations and custodial platforms.

• Serve as a primary point of contact for client service requests
• Respond to client inquiries with professionalism, accuracy, and timeliness
• Build and maintain strong client relationships through consistent, high-touch service

• Process new account openings, account maintenance, and service requests through Charles Schwab and broker-dealer systems
• Prepare and submit required documentation in compliance with firm and regulatory standards
• Liaise with custodians, broker-dealer, and internal teams to resolve account-related issues

• Accept and process client trade orders in accordance with firm procedures and regulatory requirements
• Enter trades accurately and efficiently into custodial and brokerage platforms
• Coordinate with advisors and operations to ensure proper execution and documentation
• Assist advisors with meeting preparation, follow-ups, and client communications
• Maintain accurate client records in CRM and custodial systems
• Support ongoing process improvement and workflow efficiency
• Adhere to all compliance, supervisory, and documentation requirements
• Ensure client instructions are properly authorized and documented
• Escalate issues or discrepancies as needed

• Experience in a brokerage, wealth management, or financial services environment
• Familiarity with brokerage operations and custodial platforms, preferably Charles Schwab
• Ability to take and enter client orders with strong attention to detail
• Excellent communication and organizational skills
• High level of professionalism and discretion

• Series 65 or Series 66 required, or willingness to obtain within a specified time frame

• Prior experience working with a broker-dealer–affiliated firm
• CRM and portfolio management system experience
• Strong problem-solving skills and ability to manage multiple priorities

• Competitive compensation
• Licensing support and professional development
• Collaborative, team-oriented environment
• Opportunity for growth within a growing firm