Cement Dispatch & Customer Service Representative

Overview

Salary: $51,000 - $64,000 Annually

Summary: The Cement Dispatch & Customer Service Representative will interact with customers, vendors and company operations with a professional and service orientation. Our dispatch team processes all orders, determines vendor/haulers selection, maintain relationships with suppliers, all while maintaining necessary information in the proper system for the billing and payment process. This position will work directly with haulers, customers and vendors/suppliers to ensure highest levels of service, satisfaction and profitability.

• Process customer, driver and hauler inquiries and orders using dispatch system
• Determine best delivery methods and negotiate rates directly with vendors and customers
• Solicit and schedule orders in a timely and efficient manner
• Schedule trucks to maximize efficiency and profitability
• Manage hauler relationships, paperwork collection and order processing
• Work with customers to adjust truck demand to meet proper delivery rate
• Determine callouts for the next day

• Regular attendance and physical presence at work is an essential function of this position
• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

• High School Diploma or equivalent required
• Extensive knowledge of the Chicagoland & NWI/WI area

• Minimum of 2 years of dispatch experience

• Ability to read, write, and speak Spanish and Polish preferred
• Ability to make quick decisions that meet established goals when under pressure
• Read and understand maps
• Remain calm in high pressure situations
• Communicate effectively with a wide variety of customers and an effective problem solver
• Good computer skills and general knowledge of Sales and Dispatch software (should this be listed under experience instead?)

At Ozinga, we care about the well‑being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our benefits include:

• Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind.
• Retirement Plan Options – Helping you build a secure future.
• Voluntary Benefits – Helping you to cover unexpected expenses.
• Work‑Life Balance – Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program – Offering confidential support for personal and professional challenges.
• Wellness Program – Promoting a healthy lifestyle through resources and incentives.

We believe that when our co‑workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.