Service Manager

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, service, and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN MODESTO CA/GALLO,

Holt of California is seeking a qualified Material Handling Service Manager with overall responsibility for the service department and all service department employees. Supervises and coordinates activities of workers engaged in repairing material handling equipment including all types of forklifts and compact construction equipment.

• Directs overall service department operations.
• Assists technicians in diagnosing malfunctions in machinery and equipment.
• Closely manage the work in progress including: closing work orders, ensuring warranty processes are followed, complete service bulletins, and ensuring all other key areas of work order management are kept up to date.
• Make changes to working conditions and use of equipment to increase efficiency of the department.
• Initiate or suggest plans to motivate staff to achieve established work and safety goals.
• Studies production schedules and estimates staffing requirements for completion of job assignments.
• Regularly communicate company policies to staff and enforces safety regulations.
• Recommend measures to improve methods, equipment, performance, and quality of product.
• Analyzes and resolves work problems, or assists staff in solving work problems.
• Initiates marketing programs to increase business.
• Responsible to set and meet budget and market plans.
• Other duties as assigned.

Supervises employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.

Pay Range: $75,000 - $85,000 Annually

Pay Range Dependent on Knowledge, Skills, and Ability.

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

Advanced

Bachelors or better.

Relevant work experience and/or training and education.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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