Technical Training Program Manager - Americas

Job Description

The Technical Training Program Manager will establish and lead a Technical Training Center of Excellence, creating a modern, integrated training infrastructure that ensures internal teams, partners, and customers receive the highest level of effective, structured training and resources across the Americas.

You will be responsible for developing, delivering, and optimizing a state-of-the-art, integrated training program that provides introductory to advanced training, including certification programs, for employees, partners, and customers. This role ensures participants develop the skills and competencies necessary to achieve performance excellence in their roles and operational responsibilities.

The ideal candidate will combine strategic vision with hands‑on execution, demonstrating expertise in digital learning, technical program development, and change management. They will have experience developing and coaching remote teams, driving training operations excellence, improving customer satisfaction, and implementing strategic, continuous quality improvement initiatives.

• Establish a Technical Training Center of Excellence to standardize and deliver structured, comprehensive training that enhances service capabilities and performance
• Develop and manage training protocols, procedures, and guidelines to ensure consistent, high-quality delivery, including troubleshooting from standard to urgent technical issues
• Own and maintain a training repository of best practices, methodologies, and tools to maximize knowledge sharing across teams
• Define, monitor, and measure team performance and productivity to drive continuous improvement
• Develop and execute a strategic training plan that addresses the needs of employees, partners, and customers
• Design and implement a multi‑channel training program, including structured classes, e‑learning, in‑person, in‑field, and certification programs. Ensure training programs meet operational requirements and support company objectives
• Identify emerging training trends and implement innovative solutions to improve efficiency, quality, and satisfaction
• Evaluate and adopt tools and technologies to enhance internal and customer training operations
• Conduct analyses to identify skill gaps and align training initiatives with business objectives
• Measure and track improvements in post‑training proficiency and ongoing job performance
• Establish processes to monitor training effectiveness through feedback and assessments
• Manage assigned budget and meet financial targets
• Promote a "Safety First" culture across all operations

• Associate’s degree required;
  Bachelor’s or Master’s in Engineering, Technical Education, Instructional Design, or related field preferred
• 8+ years in technical support, service operations, or technical training, with at least 5 years in a supervisory or managerial role
• Proven track record designing, developing, and delivering structured training programs—classroom, digital, e‑learning, and certification formats
• Strong technical expertise in software and hardware systems, including networking, OS, databases, and cloud technologies
• Experienced in leading and coaching high‑performing teams, including remote or distributed teams, fostering continuous learning and development
• Excellent communicator, able to explain complex technical concepts to non‑technical audiences
• Hands‑on experience with LMS platforms, training management systems, and customer service tools
• Skilled in analyzing skill gaps, evaluating training effectiveness, and driving continuous improvement initiatives
• Strong problem‑solving, analytical, and operational management abilities; adept at managing multiple priorities in fast‑paced environments
• Experience in budgeting, resource planning, and project management within technical training or operational functions
• Willing to travel frequently across North and Latin America (40–50% of the time) with a valid passport
• Comfortable working in food processing plants, farms, cold storage facilities, or outdoor environments with extreme temperatures

For applicants, in accordance with applicable disclosure requirements, the…