Student Services Representative Student Financial Services​/Student Services

Student Services Representative* (2 positions) - Student Financial Services/Student Services - Modesto Junior College Please see Special Instructions for more details.

APPLICATION CLOSE DATE:
Thursday, March 26th, at 11:59 p.m.

* Please contact the Recruitment Office at recruitment for questions and/or issues while applying for a position on the Yosemite Community College District’s online application website.

Position Information

Job Title:

Student Services Representative* (2 positions) - Student Financial Services/Student Services - Modesto Junior College

Site:

Salary Range / Other: $4,363 to $5,571 per month
- Range 28  Classified Salary Schedule)
Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.
Workplace:
Modesto Junior College
40 hours per week, 12 months per year
Monday through Friday: 8:00am – 5:00pm
(Some evening and/or weekend hours may be required)

* Categorically Funded position (Continued employment in this position is dependent upon funding)

The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually.

Position Summary Information

Job Description

DEFINITION

Under general supervision, performs clerical and customer service duties related to student admission designed to improve retention, completion, graduation and/or transfer rates. Performs generalist duties related to the functions of Student Services, with a focus on Enrollment Services and Financial Aid.

DISTINGUISHING CHARACTERISTICS

This is the frontline customer service classification in the Student Services Division with a strong focus on communication and customer service within the Yosemite Community College District (YCCD). Incumbents in this class are responsible for first point of contact with students, staff and community members through face‑to‑face, telephone and online chat communication and general clerical duties in support of enrollment, records, and financial aid functions.

SUPERVISION RECEIVED AND EXERCISED

Incumbents in this class receive general supervision, working alone on routine or regular work assignments and checking with a supervisor on non‑routine assignments or when in doubt as to the correct procedures to follow. Positions in this job class may be assigned to work in various departments within the Student Services division.

Incumbents do not directly or indirectly lead or supervise other full‑time employees.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Knowledge of:

• Modern office practices, methods, and procedures.
• Appropriate English usage, spelling, grammar, punctuation, and arithmetic concepts.
• Basic administrative techniques and strategies.
• Standard office machines and equipment, including computers.

Ability to:

• Communicate effectively with students from diverse backgrounds.
• Provide resources and answers to complex procedural questions.
• Perform clerical work with accuracy and attention to detail.
• Accurately apply legal mandates, District policies, rules, and regulations.
• Utilize standard business computer word processing, spreadsheet and database software.
• Understand and carry out oral and written directions.
• Establish and maintain cooperative working relationships with those encountered during the course of the work.

Desirable

Qualifications:

• Bilingual ability preferred.

Education and Experience

Any combination of education, experience and/or training that would likely provide the above‑required knowledge, skills and abilities is qualifying.…