Customer Service Representative

Overview

Job Title:

Customer Service Representative

Job Location:

Modesto

Contract type:
Permanent

HM.CLAUSE is a Business Unit of Limagrain
, an international agricultural co-operative founded and managed by farmers.
HM.CLAUSE specializes in the breeding, production, and sale of vegetable seeds. From the world market to the farmer's market, we collaborate with our customers to deliver successful solutions for the agricultural challenges of today and produce the highest quality vegetable seeds for the future. Our global team of experts and state-of-the-art research facilities enable us to work side-by-side with growers to provide the most regionally relevant and reliable vegetable seeds available.

If our mission resonates with your passion, we look forward to your application.

• You will be a great fit if you have experience similar to:

• Maintain flow of information and communication with customers, sales staff and other departments throughout the order process. Serve as liaison with supply chain and shipping teams.
• Process orders received from domestic or international customers and sales staff.
• Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction.
• Review inventory availability vs. forecast vs. prorates; as well as lab information regarding quality of seed.
• Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing.
• Monitor all orders through the process to insure on time delivery to meet customer’s expectations.
• Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
• Maintain accurate and up to date files with customer profile information and country requirements.
• Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS).
• Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections.
• Cross train within the department to insure adequate coverage at all times.
• Performs other incidental and related duties as required and assigned.

• Maintain flow of information and communication with customers, sales staff and other departments throughout the order process. Serve as liaison with supply chain and shipping teams.
• Process orders received from domestic or international customers and sales staff.
• Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction.
• Review inventory availability vs. forecast vs. prorates; as well as lab information regarding quality of seed.
• Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing.
• Monitor all orders through the process to insure on time delivery to meet customer’s expectations.
• Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
• Maintain accurate and up to date files with customer profile information and country requirements.
• Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS).
• Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections.
• Cross train within the department to insure adequate coverage at all times.
• Performs other incidental and related duties as required and assigned.

• AA/AS degree in Business or Agriculture or equivalent
• 3 – 5 years’ experience in customer service
• Experience with ERP systems (JD Edwards a plus)
• Excellent oral and written skills
• Must be proficient in English and Spanish; proficiency in French or Portuguese a plus
• Microsoft Office Suite, Word, Excel, Outlook and Access experience
• Internet & high volume E-mail experience

The rewards of working here: You join an expert team of innovators and creators that collaborate with farmers around the world to sustainably enhance the taste and quality of healthy food. Our goal is to form…