Call Center Manager
Listed on 2025-12-02
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM
Bath Concepts Independent Dealers offers a stylish, cost-effective, low‑maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. We are a manufacturer of acrylic bath and shower solutions known for quality and workmanship.
Job Title:Call Center Manager
We are looking to hire an experienced Call Center Manager to join our team in‑office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job Duties- Schedule and confirm appointments
- Hire, train, and manage Call Center representatives
- Answer inbound calls and make outbound calls as needed and as a training tool
- Provide customer service
- Manage sales reps schedules
- Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Location
:
Modesto, CA
Benefits and additional details are available upon request.
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