Service Technician III

Job Description

Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers that includes but is not limited to installation and/or service of commercial food equipment. Routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintains, diagnoses, and repairs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contractual and/or time‑and‑material (T&M) basis.
• interprets and follows schematic diagrams.
• Demonstrates knowledge of sequence of operations for multiple operating modes.
• Keeps up to date with state‑specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company’s safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED and 4‑7 years of food equipment service experience and/or 2‑4 years of HVACR service experience.

• Associate’s Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

• Accredited Certified Technician (CFESA / NATE / Hobart).
• EPA Certification.

• Mechanical Aptitude – Demonstrates in depth knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (basic hand tools, reading and following service manuals, gauges, meters, etc.).
• Customer Service – Utilizes various interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers.
• Safety at Work – Observes and practices all safety and security procedures (PPE, safety training, etc.).

• Read and interpret standard service manuals and mechanical diagrams; sustain understanding of parts stocking and identification methods, practices, and procedures.
• Understand basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Compile and summarize data for supervisors or branch managers to help create customer‑focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
• Basic knowledge of, and working knowledge of, Windows applications and Microsoft Office programs such as Word and Excel.

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in a timely manner.
• Strives to increase productivity.
• Works quickly.

• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arri…