Service​/Repair Technician IV

Service/Repair Technician 4

The Service/Repair Technician 4 possesses advanced knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. The Technician exhibits leadership behaviors and is responsible for providing on‑site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Primary point of contact for key customer accounts, including service‑related issues.
• Assists with onboarding, training, and development of new Service/Repair Technicians.
• Routinely plans, leads, and executes complex technical projects including installations and turn‑keys.
• Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (T&M) basis.
• Ability to interpret and follow schematic diagrams.
• Demonstrate advanced knowledge of sequence of operations for multiple operating modes.
• Knowledge of state specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing a quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company’s safe driving and other applicable policies.

• High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.
• Associates Degree or vocational certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
• Industry certification highly desirable:
  Accredited Certified Technician (CFESA / NATE / Hobart), EPA Certification.
• Mechanical aptitude – advanced knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) with complex troubleshooting experience.
• Customer service – utilizes interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers.
• Safety at work – observes and practices all safety and security procedures (PPE, safety training, etc.).
• Technical and analytical skills – competence in reading and interpreting service manuals, mechanical diagrams, and data analysis.

While performing the duties of this role, employees may lift up to 75 lbs, climb up to 10 ft with an A‑frame ladder, conduct roof access through extension ladders greater than 20 ft, walk 3–5 miles/day, drive 5–6 hrs/day, kneel, squat, bend, push/pull, operate motor vehicles or heavy equipment, and operate machinery and power tools. Work facilities include office facility and customer facilities (commercial kitchens). Travel requirement up to 50 % of time.

Hours of work include normal business hours with occasional/frequent/extended hours, flexibility to meet critical deadlines, and extended hours may include nights and/or weekends.

ITW is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.