TCE Field Service Mechanic DOT - Mobile, AL

Overview

TCE Field Service Mechanic DOT - Mobile, AL

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Job Summary:

This position is responsible for the development of the customer relations between Taylor Construction Equipment and the end users, by providing prompt and efficient service and aftermarket support. This position reports directly to the Service Supervisor for Taylor Construction Equipment. Parts are requisitioned and reports are submitted through that office. The Field Service Mechanic is required to keep his/her supervisor informed of activities and any change in schedule.

Service persons are usually assigned to a territory but are called upon to assist in other areas as required.

The Field Service Mechanic is responsible to develop a personal relationship with the customer, showing a positive and concerned interest in the customer s business as by the following: (a) upon delivery of a machine - assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits;

(c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing. The position requires vocational training and formal schooling in hydraulics, electronics and diesel engine repair. Experience in the construction equipment industry is a MUST with considerable experience as a general mechanic and additional experience in welding, hydraulics, electronics, and diesel engine repair.

Training and experience will be provided by Taylor to gain familiarity with the product, parts, and assemblies, literature, and company policies affecting warranty. The field service mechanic must interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication charts and repair manuals. Customer satisfaction is the ultimate goal.

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnoses malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls to correct malfunctions and keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Supervisor with information such as name of customer, description of machine, nature of malfunction, time involved in working, driving, and waiting, mileage, etc., so proper billing can be charged.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meetings, and reading of technical literature.
• Promotes and maintains the company image by keeping a neat appearance and the service truck in a clean, polished condition.
• Experienced or advanced servicemen serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced or advanced servicemen may train new servicemen or supervise a team in assembling or servicing large units or joint repair jobs.

• Excellent verbal and written communication skills.
• Capability of stooping, bending, climbing, and lifting up to 50 pounds.
• Valid driver s license and a good driving record; will drive a company vehicle and be covered under corporate insurance.
• Must be DOT certifiable.
• Occasional overnight stays at out-of-town locations.
• Basic computer skills.
• Ability to read and interpret blueprints and other technical material.

• Some vocational or formal schooling in hydraulics and diesel engine repair.
• Three years of on-the-job experience in diesel mechanics and hydraulics; schooling may substitute for some experience.
• Welding skill is encouraged; AWSD
  14 Welding Test is not required but may be considered for future promotions.

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Company Paid Life Insurance