Travel Advisor

Overview

The Travel Advisor role is with The Vacation Group, an Internova Travel Group brand and member of Travel Leaders Network. The Vacation Group offers a broad portfolio of travel services including cruises, solo cruises, custom luxury vacations, and student and group tours. Formerly Cru Con Cruise Outlet, Singles Cruise, Travel Leaders Vacation Center, and Student Tours, we are comprised of an award-winning team of seasoned travel advisors and customer service professionals.

The Vacation Group is committed to delivering exceptional value, expert guidance, and personalized travel experiences across the globe. With strong industry partnerships and a client-first approach, The Vacation Group provides travelers with a seamless planning process and access to unparalleled value and exclusive perks. The combined legacy of its founding brands has earned recognition from leading travel partners including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Oceania Cruises, and many others, making The Vacation Group a trusted name in the travel industry for service excellence and innovation.

Job Location:

US-AL-Mobile

Job :

Division:
Internova Travel Group

# of Openings: 1

Pay Range: USD $15.58 - USD $25.57 per hour

As a Travel Advisor, you will combine exceptional customer service skills and product knowledge in land vacations with The Vacation Group’s sales process and platforms to satisfy clients. You will contribute to initial and ongoing success with your expertise, attention to detail, and customer following.

In our business unit, we value attitude and offer training opportunities, tools, technologies, and customer offerings designed to enhance your ability to plan for, sell to, and delight our customers while exceeding sales goals.

• Provide exceptional customer service resulting in repeat business and referrals.
• Meet or exceed annual sales revenue targets.
• Increase sales through developing and maintaining a network of clients and learning their needs.
• Build and maintain strong client relationships (new and existing).
• Provide land supplier, destination, and itinerary recommendations to clients.
• Consult with clients on various insurance, hotel, and other ancillary options.
• Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.
• Respond quickly and proactively to client requests.
• Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.
• Provide input in company strategy and sales direction.
• Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to perks and amenities.
• Perform client communications (electronic/phone) with various sales campaigns.
• Communicate to Sales Managers and Support teams all pending issues, client requests and items that may need attention while out of the office.
• Participate in other duties and projects as assigned by your agency’s management team.
• Embrace the use of our technology platforms, including Agent Mate, Agent Universe, and others.
• Understand what works in current travel trends and become familiar with destinations, products and services that appeal to customers.
• Be open to new ways of working with prospective clients, including a rigorous follow-up protocol on leads, quotes, and proposals.

• Upbeat attitude
• College degree or travel school preferred
• Minimum three (3) years of experience servicing premium clientele preferred
• Proven customer service and sales skills, proactive with clients
• Critical thinking skills to resolve customer issues
• Ability to recognize when management involvement is necessary
• Proven ability to foster and value client and team relationships
• Excellent written, verbal and interpersonal communication skills
• Outstanding organizational skills and attention to detail, including multitasking
• Ability to work under pressure while maintaining a high level of accuracy
• Travel industry knowledge including worldwide destinations and premium cruise and tour suppliers
• Proficient in industry technology
• Knowledge of Word, Excel and Outlook
• Specializat…