Account Manager

Job Summary

Help make a difference! Caption Call is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the Caption Call phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts.

This is a full‑time position with potential for career growth and advancement.

• Generate leads by demonstrating the Caption Call phone and service directly to eligible users.
• Manage a territory through in‑person interactions, presentations and events using direct sales methodologies.
• When assigned, work with Hearing Care Professionals on the patient certification and referral process.
• Represent Caption Call at various events as assigned.
• Adhere to strict compliance policies set by the company.
• Utilize company CRM to log daily activities.
• Maintain the confidentiality of highly sensitive information related to employees of Caption Call.
• Other duties as assigned.

This position has no supervisory responsibilities.

25–50%

Minimum:
High School Diploma or GED.

• Provide excellent customer service.
• Meet or exceed Account Manager expectations and maintain established goals set by department management.
• Work evenings and weekends as needed.
• Drive and travel via air as needed.
• Tailor approach to unique needs of individual healthcare professionals.
• Comfortably and clearly present to large and small groups.
• Adapt to various sales situations and environments.
• Be reliable, organized and punctual.
• Work independently.
• Effectively communicate in English through reading, writing, speaking and listening.
• Have outside sales or similar experience.
• Familiarity with assistive devices for the hearing impaired is a plus.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times.
• Possess and maintain a valid driver license.
• Maintain a good driving record.
• Have a PC (not a Mac) and a high‑speed Internet connection to perform essential job duties.
• Be able to walk, bend, crawl, kneel, lift and move furniture as needed.
• Positive attitude, team player, good interpersonal communication skills and ability to work across company departments.

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and Caption Call. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Caption Call and Sorenson Communications are an EOE, Disability/Age Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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