Customer Service Specialist

Job Summary
The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates.
• Send Sales Order Acknowledgement to the customer and communicate order updates.
• Complete forms to request new customers, bill to/ship to addresses and/or vendors.
• Assist with changes/updates to sales orders and purchase orders.
• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Follow order fulfillment process for product availability and production determination.

Positional Requirements & Qualifications

• High School diploma.
• College degree (preferred).
• Experience in a customer-service or administrative role addressing business process and customer needs within order execution process (preferred).
• Oracle experience preferred, but not required.

Skills & Abilities:

• Customer-focused attitude (internal/external).
• Highly organized.
• Self-directed learner.
• Effective time-management.
• Detail-oriented.
• Must be able to travel and have a clear driving record in accordance to company driving guidelines.
• Clear background check and drug/alcohol screening.

Essential Physical Functions

• Travel: less than 5%.
• Lifting up to 20 pounds.
• Bending, stooping, walking.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Maritime Transportation