Store Manager, Retail & Store Manager

Overview

Acima empowers individuals and families by providing accessible Lease-To-Own solutions that enhance quality of life with ease of access to the products they need and want. Acima operates with innovation, integrity, and dedication to customer satisfaction, and currently partners with over 30,000 retailers and growing. We are the premier choice for leasing services, enriching customers’ lives one lease at a time.

The Store Manager is a key leadership role in the retail partner stores, responsible for the management of all activities within an assigned retail partner. The Store Manager maximizes store revenue and profits through efficient management of store activities, including the selection, training, and ongoing development of coworkers. The Store Manager is also responsible for meeting the store’s sales goals and improving processes to increase store sales.

This role is performed in one of our retail partner store locations.

The Store Manager position is paid a salary in accordance with Acima's usual payroll procedures. In addition to a salary, the Store Manager position may be eligible for bonus and/or incentive programs in effect. To be eligible for bonuses or incentives, the Store Manager must be actively employed and meet all requirements established in the bonus or incentive plan unless otherwise required by applicable state or local law.

Compensation: $38,880 - $47,142 + Potential Bonus (Based on performance, paid out monthly).

• Manage and direct the work of all store coworkers on a day-to-day basis
• Motivate, evaluate, coach, and counsel Acima store coworkers, including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers' dedication to exceptional customer service
• Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
• Enhance coworkers' sales and account management skills through ongoing training and coaching
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store

• Establish and track daily and weekly sales objectives
• Supervise and guide coworkers in sales activities
• Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth
• Address challenging accounts requiring managerial intervention
• Authorize customer commitments
• Supervise coworkers in day-to-day completion of job duties
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers
• Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments
• Oversee sales and account operations
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service

• Must be at least 18 years of age
• High school diploma or GED
• Proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance to lead and manage store operations

• Great Benefits:
  Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan
• Award Winning Culture
• Career Growth Opportunities
• Weekly Pay
• Discounts from Acima partners

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours you will work will vary but will include evenings and weekends.

While performing the duties of this job, the Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires…