Service Manager

AT3 Professional Staffing Solutions, Inc. provided pay range

This range is provided by AT3 Professional Staffing Solutions, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $87,000.00/yr

Our client is a long-established and highly respected provider of commercial equipment service solutions
, supporting customers across multiple industries through a strong field service model. With a nationwide footprint and a commitment to operational excellence, our client is known for delivering reliable service, investing in employee development, and maintaining long‑term customer partnerships.

The Service Manager supports the District Manager and plays a key leadership role in the daily operations of the branch. This position assumes advanced responsibilities related to field service execution, technician development, customer satisfaction, and operational performance
.

The Service Manager provides hands‑on leadership to field service technicians by coaching and training on commercial equipment, service procedures, safety practices, and customer‑facing skills
. This role helps drive service revenue growth, productivity, quality, and customer satisfaction while ensuring adherence to company policies and operational standards.

• Support the District Manager in leading branch operations and day‑to‑day service activities
• Coach, train, and develop field service technicians on:
• Commercial equipment service and repair
• Preventative maintenance procedures
• Installation and upgrade processes
• Customer communication and professionalism
• Assist with enforcement and tracking of company policies, procedures, and safety standards
• Help drive service revenue growth, operational efficiency, and customer satisfaction
• Provide hands‑on leadership to a highly technical field service team
• Support technician accountability related to:
• Equipment installations
• Preventative maintenance
• Equipment upgrades and updates
• Sales support for service solutions
• Participate in the development and execution of strategies to meet or exceed financial and service performance metrics
• Lead ongoing employee development
  , engagement, and retention efforts
• Manage and coordinate regular maintenance of service vehicles
• Support general branch administration and operational coordination

• High School Diploma or GED with 4+ years of relevant experience
  , including supervisory experience
• OR
• Bachelor’s degree with 1–3 years of relevant experience
• Proven experience managing customer relationships and working directly with customers
• Strong ability to use productivity tools (Microsoft Office or similar platforms)
• Ability to achieve goals and manage priorities with minimal supervision
• Strong verbal and written communication skills
  
  Electrical and mechanical service experience
• Valid driver’s license

• 5–7 years of experience in a field service environment
• Understanding of basic financial concepts including:
• Labor costs
• Margins and markups
• Expense control
• Familiarity with branch or service operating systems
• Customer relationship management and/or sales support experience
• Associate’s degree or prior supervisory experience in a commercial service environment

• Competitive compensation
• Comprehensive medical, dental, and vision insurance with low employee premiums
• Paid vacation and paid holidays
• 401(k) plan with company match
• Extensive training programs (on‑the‑job, online, and classroom‑based)
• Company‑provided service vehicle, uniforms, tools, and safety equipment
• Safety‑focused work environment
• Opportunity for career growth within a stable, well‑established organization

Mid‑Senior level

Full‑time

Management and Customer Service

Manufacturing, Food and Beverage Services, and Consumer Services