Fiber Operations Tech

Uniti is a premier insurgent fiber provider dedicated to enabling mission‑critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber‑based communications services to connect and empower people and businesses.

The Fiber Operations Technicians support the Splicing Command and Control team through rotating shift coverage, helping ensure the physical network is monitored and supported around the clock. In this role, you’ll optimize system operations and resource utilization in partnership with the NOC, perform network/system analysis and support planning efforts, and serve as a key point of coordination during outages and maintenance activity.

You’ll also provide timely assistance and clear guidance to splicers and field technicians, helping troubleshoot issues, align next steps, and accelerate restoration when problems arise.

This position is based on‑site at our Network Operations Center in Mobile, AL.

• Perform network surveillance, continuously monitoring the critical paths and systems that comprise the Uniti Network.
• Receive, troubleshoot, and manage escalations from NOC Tier 1, driving timely resolution and coordinating with other teams as needed.
• Operate and support the majority of Uniti’s ~32 Network/Element Management Systems (NMS/EMS) and associated network platforms, including Layer 1, Layer 2, and Layer 3 network devices.
• Serve in a primarily support‑focused role, providing operational assistance to maintain network performance, reliability, and service continuity.
• Complete circuit writing and provisioning activities for assigned areas of the network, ensuring accuracy and adherence to established processes.

• 2‑5 years NOC experience or equivalent.
• College degree is not required but a plus. Specifically, in the field of IS/IT.
• Certifications in/on various platforms/technologies a plus.
• Logical thought and troubleshooting.
• Customer‑focused with emphasis on de‑escalation skills.
• Ability to multi‑task in a high‑volume, stressful environment while maintaining a positive and pleasant manner with others.
• Work rotating shift which will include nights, weekends, holidays, and overtime as needed.
• Travel up to 20 %.

Standing Occasionally: 0‑33 % | Walking Occasionally: 0‑33 % | Sitting Continuously: 67‑100 % | Bending:
Occasionally: 0‑33 % | Crouching:
Occasionally: 0‑33 % | Pushing‑Pulling:
Occasionally: 0‑33 % | Carrying:
Occasional: 0‑33 % | Reaching Above Head:
Occasionally: 0‑33 % | Lifting‑Lowering >1‑15 lbs:
Occasionally: 0‑33 % | Repetitive Hand Action:
Medium Dexterity:
Continuously: 67‑100 % | Fine Manipulating: frequently: 34 % ‑ 66 %

Hearing:
Continuously: 67‑100 % | Near Vision:
Continuously: 67‑100 % | Far Vision:
Occasionally: 0‑33 % | Peripheral Vision:
Occasionally: 0‑33 %

Computer, Printer, Telephone, Basic Office Supplies, Copier

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non‑U.S. citizen personnel. Offers of employment extended to non‑U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non‑U.S. citizens…