More jobs:
Support Technician
Job in
Mobile, Mobile County, Alabama, 36624, USA
Listed on 2026-01-13
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Analyst, IT Consultant
Job Description & How to Apply Below
Tata Consultancy Services provided pay range
This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range63,400.00/yr - 80,000.00/yr
Direct message the job poster from Tata Consultancy Services
Job TypeFull Time
Job Description Must Have Technical/Functional Skills- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
- Stakeholder management, share regular updates and assist in preparing operational reports
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring quality of delivery at all times
- Adhere to shift rotation plan and operating model
- Interaction with SME’s on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
- Tracks and report progress to stakeholders
- Working experience in “Service Now” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
- Day to day incident monitoring and resolution (Service Now preferred)
- Interaction with client (IT & Business users) on functional issues
- Willingly work in shifts, this is mandatory
Monday to Friday:
Morning 6:00 am till 2:30 pm, Afternoon 3:00 pm till 23:30
On-Call support beyond office hours
Extended Shift timings and weekend working based on customer requirements
Generic Managerial Skills (if any)- Flexible
- Continuous learning attitude
- Meticulous
- Discretionary Annual Incentive
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans - Family Support:
Maternal & Parental Leaves - Insurance Options:
Auto & Home Insurance, Identity Theft Protection - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement - Time Off:
Vacation, Time Off, Sick Leave & Holidays - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×