Customer Delivery Coordinator

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Airbus Americas, Inc. is looking for a Customer Delivery Coordinator to join our team based in Mobile, AL.

The Airbus Customer Experience team seeks a highly energized professional who demonstrates Airbus values by providing incredible service to our international/domestic airline customers. Our team offers world class customer experience and we take pride in forming a talented support network.

On 'Airbus Way', you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019.

• Financial Rewards:
  Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
• Work/Life Balance:
  Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare:
  Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development:
  Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

• Updates Site Access by utilizing EASYSTAY system
• Opens Wi‑fi accounts and maintains IT equipment
• Maintains inventory of office supplies and PPE
• Inputs and tracks work orders through completion in Sprockett system
• Ensures stocking of breakroom
• Issues parking permits, office keys, and lunch vouchers

• Utilizes Click and Buy system for all recurring and ad‑hoc Purchase Orders
• Assists with cost center budget tracking
• Purchases Customer Transfer of Title items, office supplies, meals, and refreshments

• Maintains all Customer office supply inventory, customer gift inventory, and customer refreshment inventory

• Liaise with 3rd Party vendors for daily lunch orders
• Maintain lunch headcount, ensure accurate lunch items and food & beverage protocols
• Maintain delivery center cleanliness standards
• Assist with cleaning lunchroom after customers have finished meals

• Establish strong community ties that supports local and regional high‑level event planning
• Help plan, execute, and attend all Customer events
• Support additional customer experience projects as assigned

• Other duties as assigned
• Proactive engagement with other delivery team departments
• Other duties as assigned by management

• High School Diploma or GED equivalent
• 3 years customer facing experience
• Intermediate to advanced Google Suite software
• Strong calendar management
• Budget and finance literacy
• Advanced communication skills especially between external and third‑party suppliers

100% on site daily.

• Vision: able to read computer screen and other documents.
• Hearing: able to hear conversations in person and via teleconference or phone and hear sounds on production floor including safety warnings.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation: able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic…