MS Engineer

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people‑first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting‑edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions.

As a global IT services company, we prioritize attracting, empowering, and retaining top‑tier talent dedicated to delivering exceptional results.

The MS Engineer provides basic technical support in a professional manner. They resolve customer issues and close tickets efficiently. They are responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The MS Engineer is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

• The MS Engineer works to develop and share technical solutions with customers and team members.
• Routinely interfaces with customer's technical and business team members.
• Guides customers in their decision making related to less complex situations with problem resolution or escalation to Level 2 Engineers.
• Independently uses the appropriate documentation to produce clear, concise, high quality documentation outlining issue, risks, solutions, escalations and close of request.

• Intermediate understanding of network design.
• Excellent verbal and written communication skills along with exceptional ability to listen and interpret.
• Excellent troubleshooting skills and ability to take direction.
• Deliver exceptional customer service.
• Provide engineering support with required technologies.
• Efficient task and incident management.
• Serve as the Services and Technical SME for GDT Managed Services Clients.
• Must have knowledge of firewalls – Palo Alto, Cisco ASA, Cisco Firepower, and Fortinet.

Bachelor’s degree in business, information technology, computer science, or related field is preferred.

Experience in Network Data or Network Security or Network Voice (UC) and basic knowledge in Cloud.

• Added advantage if any of the following certifications.
• CCNA
• ACSA

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.