Program Associate, Enrollment Services

Position: Program Associate, Enrollment Services - 008905
Position Information

Position Number 008905 Position Title Program Associate, Enrollment Services - 008905 Division Academic Affairs Department 320600 - Orientation

Minimum Qualifications

Bachelor's degree in a related field from an accredited institution as approved and accepted by the University of South Alabama and possession of a valid driver's license and maintenance of a driving record sufficient to maintain insurance coverage under the University of South Alabama. An equivalent combination of education and experience may be considered.

Preferred Qualifications

Recruitment or admissions experience is preferred.

Job Description Summary

The University of South Alabama's Enrollment Services department is seeking to hire a Program Associate, Enrollment Services. Interested candidates should apply to be considered.

Essential Functions

These are the job duties required of the position.

Essential Functions

* Coordinates traditional group tours for high school and community college students, as well as non-traditional tours for community and institutional partners.

* Supports the tour needs of academic colleges, Alumni, and other campus partners.

* Coordinates internal and external tour requests (i.e. supplemental appointments with academics and student life).

* Assists with all the components of the hybrid New Student and Parent/Supporter Orientation programs, with leadership responsibilities including the coordination of pre-orientation online learning (USAOnline modules), post-orientation engagement (i.e. open houses and Week of Welcome (WOW) events), Parent/Supporter engagement (i.e. orientation mixers and sessions, handbook, Campus

ESP), and campus outreach (i.e. job fairs, WOW, etc.)

* Supports orientation efforts for returning/readmits, adult learners, and bridge students.

* Assists with sponsorship programs in support of orientation programming.

* Assists with recruitment and yield event programs and related tasks including USA Days, College Preview Week, etc.

* Supports Enrollment/Admissions through special population recruitment and yield programs for prospective students and their families (i.e. showcases, Jags Days, Flagship Leaders, etc.)

* Collaborates with other units on campus and community partners to meet program needs and attend/lead meetings as needed.

* Provides general support and supervision of student staff with no direct reports, but proxy privileges and general leadership responsibilities.

* Assists with program assessments and data collection efforts to support continuous improvement, set goals and track program progress.

* Updates reports for the Director and provides feedback for staff, using data collected from surveys, Slate, etc.

* Counsels prospective students and families on admissions policies and standards, student life, etc., via in-person, virtually, email, phone call, text or mail, using Slate CRM and Banner ERP.

* Utilizes Slate CRM, Mongoose/Cadence CIP, Banner ERP, USAOnline/Canvas, and other technology to enhance communication initiatives, maintain student records, and provide superior customer service.

* Works closely with the offices within Enrollment Services and across the university to ensure optimum service is provided to assist in meeting university enrollment goals.

* Regular and prompt attendance.

* Ability to work schedule as defined and additional hours as required.

* Related duties as required.

Posting Information

Number of Vacancies 1 Position End Date (if temporary) Job Open Date 02/06/2026 Job Close Date Open Until Filled Yes Special Instructions to Applicants Working Days Monday - Friday Working Hours 8:00 a.m.

- 5:00 p.m.

Job Location Main Campus Full-time or Part-Time Full Time Regular or Temporary Regular