Communication Center Specialist ; Mobile

COMMUNICATION CENTER SPECIALIST I (CITY OF MOBILE)

This is communications and public contact work involving the operation of computer and telecommunication equipment for an action center.

NOTICE:


Documents are not automatically attached to your

Job Opps

account (profile). You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.

It is extremely important to provide a valid email address on your application and to monitor the email account for notifications and additional information.

As you create a Job Opps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only.

To ensure that messages arrive in your inbox safely, please add and to your Safe Sender list. If you need details on how to add email addresses to your Safe Sender list, please refer to the Help documentation of your email program, or contact your email service provider.

A Communications Center Specialist I may be required to work shifts, holidays and weekends.

This is communications and public contact work involving the operation of computer and telecommunication equipment for an action center.

NOTICE:


Documents are not automatically attached to your

Job Opps

account (profile). You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.

It is extremely important to provide a valid email address on your application and to monitor the email account for notifications and additional information.

As you create a Job Opps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only.

To ensure that messages arrive in your inbox safely, please add and to your Safe Sender list. If you need details on how to add email addresses to your Safe Sender list, please refer to the Help documentation of your email program, or contact your email service provider.

A Communications Center Specialist I may be required to work shifts, holidays and weekends.

JURISDICTION
YEARLY SALARY

CITY OF MOBILE $31,660 - $50,614

EXAMINATION
: IMPORTANT NOTICE TO APPLICANTS. READ CAREFULLY.
No written or oral examination will be required
. Applicants will be scored on the basis of an evaluation of their education, training, experience and personal qualifications as outlined by the candidates'
sworn statements in their application, upon corroborative evidence obtained by investigation and the applicants' responses to the job-specific Supplemental Questions. Applicants must provide all background information and supportive documents as requested on the application,
supplemental questions and job posting. MINIMUM QUALIFICATION REQUIREMENTS : Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of one year communications or clerical experience in a public relations capacity; or a combination of education and experience equivalent to these requirements.

SPECIAL REQUIREMENT : Fluency in Spanish may be required, depending upon assignment.

ESSENTIAL REQUIREMENTS OF THE WORK : Good knowledge of English grammar and usage; good knowledge of functions and operations of the city, county, state, and public assistance agencies or the ability to readily acquire such knowledge; ability to deal with all telephone contacts in a tactful and courteous manner; ability to quickly convey concise and accurate information; ability to speak with a clear, well-modulated voice and to use proper grammar;

ability to operate computerized communications equipment; ability to perform related routine clerical work; ability to establish and maintain effective working relationships with other employees, government officials and the general public. EXAMPLES OF WORK : (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)

Answers routine questions and complaints from the general public; directs requests to the appropriate department or agency for further action; places service order requests; dispatches after-hours personnel as required; performs follow-up on a variety of requests for information or public complaints; gives out information of a routine nature; refers inquiries to other sources as required; receives and answers minor operation problems for users;

operates computer and telecommunication equipment; performs related routine clerical work; refers technical operation problems to appropriate maintenance representative; receives, sorts, and distributes mail; sends faxes; reserves rooms in government buildings; performs related work as required. DISTINGUISHING FEATURES OF THE WORK : An employee in this class is…